Late Payment Reminders & Debt Collections:

Zoyto understands the challenges you face in collecting payment on accounts that are past due. That is why we have developed a turnkey late payment reminder service that helps minimize write-offs and default payment claims by consistently following-up with the customer. Initially a campaign consists of sending monthly statements to the customer notifying them of the payment request. The correspondence remains professional at all times and is intended to:

· Explain the nature of the service that was rendered and the terms of payment
· Offer an opportunity to the customer to dispute the payment request
· Encourage payment for every non-disputed claim
· Outline the collection alternatives that may exist
· Reaffirm the payment requirement

After several written payment requests remain unanswered (at a minimum three), Zoyto will implement a calling campaign. The calling campaign consists of an outbound auto dialer strategy. Zoyto’s DOME system (Dynamic Order Management Environment) stores the past due accounts and initiates the outbound calling campaign. Once the number has been dialed, Zoyto’s phone system transfers the call to the next available agent for call handling. This process is more efficient allowing the agent to focus on handling the customer and not on dialing phone numbers. Furthermore, it allows our agents to document the call and generate a Case ID for future referral purposes. In many instances a positive resolution can be found by using Zoyto’s comprehensive payment notification services.