Customer Care

Zoyto's in-house developed Dynamic Order Management Engine (DOME), equips our CSRs with the necessary tools to ensure personalization throughout the customer care process. Zoyto's DOME system utilizes state-of-the-art scripting solutions and skill based routing systems, assuring superior customer interaction and corporate brand representation.

DOME also stores a customers' historical data, providing the CSR with sufficient information to effectively consult with the customer on future purchases. A customer's preferences are well documented, offering a CSR with higher cross-sell and up-sell opportunities, thus increasing bottom line results. DOME is integrated into our traditional contact center as well as our virtual customer care solution, continuously documenting customer interaction at all times.