Reporting

Zoyto can accommodate any type of report that you require for a program. Many of the reports we generate for our clients are considered standard reports. Client access to the reporting tools is program specific and accessible over the Web, via username and password. For call center services, Zoyto provides its customers access to the following standard reports: Calls Offered and Answered, Average Call Length, Call Duration, Average Speed To Answer, Abandoned Rates and Service Level Metrics. These reports are query driven and you can generate the report by day or by month.

Additional reporting solutions are available for any service rendered by Zoyto. Order Reports, for example, provide order details such as ordering method, order summary and order shipping method. Finance Reports provide you with information pertaining to billing, order cancellations, credits & refunds, as well as tax reporting. Inventory Reporting provides you with an operational overview of inventory turn time, SKU usage, inventory transaction, minimum and maximum inventory levels as well as back order and returns levels.

Prior to your program being launched, Zoyto consults with you to determine what additional reporting tools are crucial to the success of the program. These custom built reports are developed according to your specifications.