According to a recent study from Jupiter Media Metrix, "poor online customer service from a click-and-mortar retailer will drive 70 percent of U.S. online buyers to spend less money at that merchant's offline store." Zoyto's contact center offers traditional as well as virtual customer support solutions.

Our contact center can be easily integrated into your e-Business strategy, assuring seamless customer care and therefore accomplish your objective of developing a truly multi-channel customer care solution. A multi-channel solution also enhances our representatives' consultative abilities, providing them with opportunities to cross-sell and up-sell your goods and services. This not only increases your bottom line results, it also optimizes your overall customer loyalty program.

Zoyto can offer you a broad array of one-on-one customer care solutions:

· Customer Order Center
· Traditional and Virtual Call Center Support Services
· Voice Over Internet Provider (VoIP)
· Chat (Proactive/Reactive)
· Special Promotions
· Cross-selling & Up-selling
· Order Status
· Snail Mail
· Latest in ACD Switching Technology
· Off-Site Monitoring Capabilities
· Integrated Call Reporting Systems
· Order Administration
· Help Desk Support
· Technical Support Assistance
· Support Screening / Referrals