Zoyto
is an innovative and technology-driven Customer Service Solution and Third
Party Fulfillment provider with over 25 years of experience in providing Business-to-Business and Business-to-Consumer solutions to numerous Fortune 500 Companies.
Zoyto's Call Center is staffed with Customer Service
Representatives (CSRs) that are qualified to handle
your entire one-on-one customer needs. We are a first
mover when it comes to technology-enabled customer service
tools. At Zoyto, we realize that Customer Service is
mission critical in maintaining your brand equity and
in developing customer loyalty programs as well as maximizing
your overall customer retention rates. Zoyto can offer
you a broad array of one-on-one customer care solutions
including traditional and virtual call center services
(VoIP, Proactive/Reactive Chat) and regular mail transactions.
Our Customer Service Solutions are fully integrated
into our fulfillment system thus offering you real-time
order processing. Zoyto's integrated ordering and pick,
pack and ship systems are designed to process large
quantity of orders even if such orders are of multiple-line items
or part numbers. Our operational commitment
is to process, prepare and ship all in-stock orders
received by 4 p.m. Central Standard Time on the same
day.
Every program that Zoyto develops is customized according
to your needs. Our Program Consultants work closely
with you, developing processes and procedures
that optimize both your customer care as well as your
overall order fulfillment needs. Since our
solutions are customized, they are comparable to any
in-house solution without incurring the cost prohibitive
expenses and time-to-market delays.