Zoyto understands the critical role we play in your customer care programs and we have stringent control measurements in place, accessible to you via Web based, real-time reporting systems. However, it is the intangible attributes (i.e. Zoyto's corporate culture, our spirit and vision, as well as our extensive knowledge in all areas of customer care) that set us apart from our competitors, and that our clients and their customers' have come to depend on.

Zoyto's program development processes and procedures are set up in 6 steps:

A Program Consultant will meet with you to discuss your program objectives. We consider each and every program unique; therefore it is critical for the success of the program to understand your specific needs as well as the intention of the program.

We will work with you to define the overall program requirements and procedures, mapping out the functional specifications of the program. This is typically done via a detailed Q&A interview.

During this stage, the Program Consultant with his team will develop a high-end functionality specifications document, highlighting the overall processes and procedures that were collected in earlier conversations, as well as any assumptions that have been made.

The scope of work (SOW) documentation will outline the overall program features. This documentation provides details on the program, reporting features, performance metrics, performance reviews, contractual agreements, and an itemized quote for your program.

Upon agreement of the SOW documentation, Zoyto's IT Department will implement and develop a program solution. During the development stage, you will have real-time account accessibility. This provides you with access to the program as it evolves and is a very powerful tool for making modifications throughtout the implementation stage. Real-time access reduces the overall development time and speeds up the time-to-market schedule of your program.

During the development of the fulfillment solution, our IT Department will use extensive testing, assuring that the program meets your acceptance in all areas (functionality, loading and performance). Once the testing is completed the program is launched.

Your program remains under the constant supervision of a Program Manager and a Program Coordinator. You will receive report documentation at agreed upon intervals.

In addition to the monthly reports, Program Managers will set up a pre-scheduled Business Review (i.e. quarterly, semi-annually or annually) in which your program is evaluated and analyzed in greater detail. During this time period, our Program Managers will provide you with performance reviews as well as recommendations that may improve the overall impact of the program.