Consumers are always concerned about returns, because it is an inconvenience. Returns management (reverse logistics) in an e-Business environment becomes even more of an obstacle if not handled properly, because of the increased likelihood of returned goods. This is largely due to the fact that the customer can not 'touch and feel' the items sought prior to delivery.

Zoyto has considerable experience in reverse logistics and has inventory systems in place that effectively track and itemize products returned. This speeds up the turnaround time for returned items, pushing them into the re-stocking system quicker, thus securing higher inventory turnover. Zoyto can also minimize customer dissatisfaction by integrating customer care solutions into the returns management process, i.e. offering toll free numbers for scheduled pickup services, provide a multitude of refund methods and add pre-paid shipping labels with the initial order.