Call Center and Customer Care

In the Zoyto Call Center, we understand the importance of every contact with your customer. After all, we are dealing with two of your most critical assets: customers and brand equity. Zoyto’s service model includes a call center that is set-up as a comprehensive contact management center, supporting both online and offline channels including phone, chat, email, text, fax, and regular mail. At the center of our customer care solution is our proprietary CRM software system.  This SQL server-based application allows us to capture or communicate virtually any type of information desired.  It is completely customizable to your needs and integrated into our ACD Telephone system. 

Our ACD handles all incoming calls and is supported by screen pop technology, informing the next available agent as to what program the call is associated with.  Once the agent takes the call by closing the screen pop, the CTI interface triggers the appropriate script for handling the call.  This allows for a more efficient and professional handling of the call.  The ACD is also utilized for validating callers, queues calls so that they can be routed to the most appropriate or program-specific agent, call forwarding voice recording gathering usage statistics and providing real-time plus historical reports on all call activities.  This allows you to monitor the performance of our agents as well as the success of your campaign or program.

Zoyto’s Call Center is technology driven which means we combine a sophisticated knowledgebase with adaptive, customized programs designed to address your specific inbound or outbound customer service needs.  When combined with our professionalism, attentiveness, proactive sense of urgency and commitment to enhancing customer satisfaction, the result is a level of quality—in service, satisfaction and price—that makes outsourcing customer care with Zoyto an excellent choice.