Customer Care

Zoyto's in-house developed software equips our CSRs with the necessary tools to ensure personalization throughout the customer care process. Zoyto's system utilizes state-of-the-art scripting solutions and skill based routing systems, assuring superior customer interaction and corporate brand representation.

Our system also stores a customers' historical data, providing the CSR with sufficient information to effectively consult with the customer on future purchases. A customer's preferences are well documented, offering a CSR with higher cross-sell and up-sell opportunities, thus increasing bottom line results. This software platform is integrated into our traditional contact center as well as our virtual customer care solution, continuously documenting customer interaction at all times.