Warranty RMA & Product Recalls
Return rates, which have historically been 10%-15%, are now surpassing 20% and approaching 30% (Source: The Yankee Group). Whether you are an OEM manufacturer, e-tailer, or a brick and mortar retailer, returned merchandise represents both a lost opportunity and a financial burden to your organization.
Zoyto offers an aftermarket eco-system to move products and related information from the point of consumption back to the OEM for the purpose of recapturing value or proper disposal with best-in-class customer experiences.
• Product Recalls
• Warranty Support / Entitlement Verification
• Post-Transactional Customer Support
– FRU’s (field replacement units)
– CRU’s (customer replacement units)
Zoyto’s proprietary order management environment will process all of your return requests. The system is highly adaptable and can process return requests via phone, fax, e-mail, text, as well as the web. The system gathers the necessary information from your customer and determines if the return is warranted or not. Our proprietary software system automatically issues a Return Materials Authorization Number (RMA) for all qualified returns. This allows you to track the merchandise throughout the entire reverse logistics cycle (receiving, disposition, and crediting) and to process your customer’s request in an efficient manner.
Should you be in need of a physical location for all of your returned merchandise, consider Zoyto as your return center. Zoyto’s returns center has been set-up to handle all of your returned merchandise. Our inspectors are trained to conduct a physical inspection of the unit including unit testing and possible cleaning & repackaging of the merchandise prior to reselling the product as B Stock or as refurbished merchandise on eBay.
When it comes to returns processing, Zoyto has the expertise to consult you regarding your reverse logistics and returns requirements, giving you the systems and experience necessary to deliver a solution that minimizes the costs associated with returns management while assuring overall customer satisfaction.
